I purchased the above written Nokia handset from Hindustan Enterprises, Jalandhar (Punjab) with cash memo Number 263 dated 7th January 2006. Within one month of purchase, I realised very high or some times automatically very low volume of speaker disturbed the talk frequently. So I gave the handset for repair to Nokia Care Shop No.4, Green Mart Complex, Model Town Road, Jalandhar (Punjab). The Nokia Care centre was unable to repair my handset and instead of telling me the truth, they kept the handset with themselves for more than a month period. Every time I went to the centre to collect my handset they gave me a new date to get the handset. I was literary harased there for more than one month of time. When I requested to the higher officials there repeatedly they returned me the handset on 9th of march 2006 at last. I was not satisfied with the working of that handset and I again went to the Nokia Care Head regarding the problem but they denied both to swap the handset or to replace with the new one. After 4 months, when things were out of the reach, I again went to the Nokia care care, Model Town Road, Jalandhar and asked them forcefully to swap the handset as warranty period was there. I gave my Nokia M.1600 for repair to them with job sheet number. 8282 dated 19 of August 2006. After 5 days, the centre and the untrained staff there declared that the handset is not repairable now and is dead. I went to the Head of Nokia Care, Model Town, Jalandhar that the handset is having its warranty period and showed him the required warranty period documents too, and without paying any attention to me, with a rude behavior, he returned me the handset and did not even agree and listen to what I was saying. I am in this problem since 5 months and suffering the same mental torture from your local customer care centres. Still that Head of Nokia from that centre is not ready to see my face.