Had a good experience with Empire when we carpeted 3 bedrooms and a large walk in closet.\r\nWe intend to use them again soon to carpet our basement..... Read Full Report

Four hours late on first day of install.\r\n\r\nFive hours late on second day of install due to a \\\"tire blowout\\\" on the freeway. No proble.... Read Full Report

put unnessary seem in carpet but they indeed claim to stand by their warrenty when the inspector came out to inspect, he slip\r\nand said the company don\\\\t give much car.... Read Full Report

I ordered tile and gave deposit. I was told 4-6 days.\r\nover a month later, no tile. They are rude and will not give an explanation or a finite date of arrival. They j.... Read Full Report

i wrote a review of the tile job by jason dunaway in knoxville back in 2008. i just wanted to report a update of this situation. we still have not been abale to afford to hire someone to come .... Read Full Report

The flooring looks horrible. Since we put it in not very sturdy. Has a warranty but TARKETT flooring will not honor it. Say I do not have original receipt from 5 years ago! And busines.... Read Full Report

Let\\\\s just say Empire does not live up to it\\\\s advertising me buy one room, get two free. I had 500 sq. ft I wanted lamented. He quoted $5400&.... Read Full Report

Bob\\\\s Carpet Mart, 2400 22nd Avenue North, St. Petersburg, has the worst customer service that we have ever encountered. Friends that I have spoken to (unfor.... Read Full Report

Jan 17 2012 had a salesmen come to my home, we entered into a contract for laminate flooring and was assured by him and also a document we signed, that we could cancel within 3 days and receiv.... Read Full Report

I own a flooring business and had what I thought was a builder contact me to get references and pricing. 30 minutes later Michael Cantrell sent an email to the very same contacts. He told me h.... Read Full Report

We called Empire to see what they had to offer and saleman stoppedby. We needed carpet for our living-room and bedroom. He was your typical saleman( snakeoil type). Once we dec.... Read Full Report

Google the names of the Sales Manager and the self proclaimed “VP of Customer Service”, and DOZENS of complaints come up. I have a customer satisfaction issue they are not willing to.... Read Full Report

This company is terrible. They put berber carpet and a kitchen floor in my house. the carpet has seam lines, places where the carpet has strings and parts missing??? As well th.... Read Full Report