Respected sir/madam,
Back in June, I signed up for Direct TV. The installer came out and did the installation. When he was doing this, I was watching my 3 kids (twins age 5 and 3 yr old). When he was finished, he showed me how to use the DVR remote and asked me to "sign this form saying that I installed the equipment and showed you how to work the remote". I signed, and he went on his way. A couple of days ago, my DVR stopped working (not their fault), so I was checking the connections trying to see if something had come loose, when I noticed that the cable and faceplate that comes out of the wall to the receiver was overlaping the one that was there prior to installation. I hadn't noticed this before, because all of the plates are not readily accessable or visible without pulling out the television first. I called customer service about this, and they told me that because I had signed the work order that all they could do was file a complaint. Then they are going to get a hold of the sub-contracter company and they are supposed to call me. Once the finally do, all the sub-contractor has to say is that I signed the form and there is nothing I can do (Yes this is what the floor supervisor from Direct TV told me). So...I guess the way this works is; I pay for Direct TV service. They send out some high school drop-out to install my service. He screws up by not paying attention. He doesn't bother to tell me that he screwed up. I find out a month later. I'm stuck with no resolution and a...well, see for yoruself