Respected sir/madam,
We had put a brand new set of tires in February because the outsides of the old front tires had worn down too badly from needing an alignment. Two weeks later, we took the truck to Pep Boys for an alignment. Three days ago, I began to hear a squealing noise coming from the front end whenever I turned or went around a curve. I took it to a tire dealer closer to my house and the technician there was aghast. He asked me who did the alignment; he said that my front tires had way too much positive toe and that they were ruined. He estimates that I have less than 10, 000 miles left out of them. He told me that Pep Boys clearly owes me some tires and that I should take the truck back there right away. The service manager's explanation for the fact that my new tires have the same wear damage after their alignment that my old tires had before it was that somebody must have maliciously gotten under my truck since they aligned it last and loosened the sleeve nuts on my left tie rod - thereby throwing my truck out of alignment. I have a copy of the alignment report from February. They made absolutely no corrections to either front wheel. On a truck that was brought to them because it was destroying front tires. I maintain that they either negligently missed the loose tie rod during their non-inspection. So far, they refuse to replace my tires but I'm not finished writing letters. I will file a complaint against them. In the meantime, any one who does business with them be careful.