Respected sir/madam,
8/8/09, I ordered from The Grant Express, their Grant Funding Search CD advertised for $1.98. I entered my debit card info to purchase the CD for $1.98. I received a pop-up confirming my purchase, however, the pop-up disappeared as I clicked on "print". The pop-up stated I would receive a call in two minutes. I never received a call. I received an e-mail asking to subscribe as a member charging me $30.00 per month. I replied to the e-mail demanding that they cancel my account and card info as I do not authorize future charges. On 8/17/09, The Grant Express, charged my debit card $69.95. 8:37 PM, 8/17/09, I called the company at 1-866-315-3967 demanding a refund. Cindy read me script and I demanded refund for $69.95. Cindy, placed me on hold to speak with a supervisor, and returned to the line informing me that my request for credit was approved. I was given the following refund confirmation no. 9B48C and told refund will be applied in 3-5 days. I have called this company every other day since and each day I am told the refund is being processed and allow 3 to 5 days. My bank advised credit has not been applied, nor is one in process for the $69.95. Today, I called again and was told to allow 10-15 days. Tony Miller, a supervisor, informed me that the refund was approved 8/17/09 and to allow 10-15 days. This company has done nothing but lie, cheat and steal from me. This company committed fraud and I have incurred 2 non-sufficient funds (NSF) fees as a result. I am asking that this company reimburse me $72.00 for both NSF fees, the $69.95, and $1.98 the cost of the CD ($1.98) as it is useless without signing up for member services, which was not advertised. I ask for total refund of $143.93.