I was had charges on my phone bill which I did not authorize. These charges were collected by Enhanced Billing Services on behalf of Rocket Voicemail. I contacted Rocket Voicemail and was given a Ref # and was assured it would be credited to my phone account within 2 billing cycles. I have waited 4 months now and nothing has been done. I have contacted them and they are trying to say I have a block on my phone preventing the credit, I do not.
On my last contact with them, they now want me to wait 2 more months to see if I get the credit. They have even told me there are no supervisors there to discuss the issue with.