Respected sir/madam,
The Magic Jack plugs into a USB port. I have enjoyed using my Magic Jack for over a year but last night the unit broke away from the USB plug and fell to the floor. The USB plug appears to have had 4 points that were soldered (not well) to 4 points inside the unit and that's all that held the 2 parts together. The Magic Jack is too heavy for the plug. I always noted that the weight made the unit hang down a bit. They won't replace it since it broke on my end. I am not willing to pay another $50 or so to replace it. SO..IS THAT HOW THEY ARE ADDING TO THE BOTTOM LINE AND SELLING SERVICE SO CHEAPLY? By selling such poorly made units that they know you will have to replace them>