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Respected sir/madam,
• I got a new phone nokia n97, and with that I got a offer from Vodafone that ill get 20mb free download for 3 months and a free nokia Bluetooth headset. For dat I had to msg groove to 111 n download some software widget…I tried it but I was not able to download it…so I went to Vodafone store (Punjabi bahg, new delhi) n spoke to customer care executive puneet…he downloaded dat software n told me dat now its ready to use….i asked him about d free headset..n he said we vill give a confirmation to nokia and aftr dat dey vl call you n deliever it at your billing address…. After just a week(on 4th sep) I found dat my bill was rs.3100…I was shocked…coz I had not made any calls and den n in d evening I again checked my bill it was showing rs.3700 widout even using my phone..… n on 28th aug only I paid my previous bill of rs.600, all my previous bbills are less than rs.1300…..n When i called the cutomer care (111 from vodafone mobile) they said u have crossed ur credit limit so plzz pay ur amount to activate ur outgoing service. I requested her to mail me my bill details, , , buh she refused to do dat…. • The next morning my bill it was rs.4100…I went to the same Vodafone store again….n dat executive puneet was not present dat day….soo I spoke to other executive kartik….i asked him dat I want to see my bill details…he said as ur billing date is 15th so I cant generate ur bill before 15th….i explained him dat my bill is increasing every second, and I cant wait till 15th…dunnw wot amount it will reach by den….and I have to go out of town, , , my calls are also barred…so u kindly resolve the issue and tok to ur senior as what can b done coz m not going to pay dis huge amount widout even using it….. Hearing this he said okii ill see ur bill details(which he was not able to do before) n told me dat all dis is ur gprs charges…u hv downloadedstuff from d internet….. • I assured them i did not download anything, I don’t even have time for it, I am working full day in office, but they replied that their systems dont lie indirectly stating i m a fool to complain. I requested them to register a complain, so incase there is a mistake from their part it may get cleared. But they refused to take any such complains because their system indicated that i had downloaded stuff from the internet (and telling me their systems are flawless). Then they agreed to transfer my call to their senior representative, but after transfering the phone just rang for a long time but no reply from the senior. • I don’t know what dey activated on my phone, as I never sued any web page aftr dat…..coz I am working in office, n full day I access internet from deir, I juz wanted to activate d groove thing to claim the free nokia Bluetooth headset…which I have not received even till now…..n now dey r even refusing dat d scheme with n97 was valid only till 31st august…and nowhere in the offer it is mentioned….. • I am distressed with hutch now and despite being with HUTCH in POSTPAID for 3 Years and, now I cancelled the connection and switched over to other subscriber as my bill was increasing evry second, without evn touching my mobile pone, and even aftr my calls were barred, so I juz had to switch off my number. I really dunt understand if my credit limit is rs.2000, n evrytime dey keep track of ur bill, dat as sooon as u exceed ur credit limit they message u the same day n barred ur calls…but it didn’t happnd this time…..i got a call wen my bill reachd rs.3700;why are you cheating the customers????????? • Rs.4700 * for one moth Is Realy Big Amount .i just cant pay it like dat.why should I pay for what I haven’t used. Sir Please Kindly Take My Complaint as I am not going to pay unnecessary bills……and do the Needful
Post by vibhuti
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