Respected sir/madam,
To whom this may concern; This letter serves to file a formal complaint against the upper management of Pep Boys of California. Specifically against Ray Navares, the regional or Area manager of the Sacramento area which also includes the Reno / Sparks, NV. Area. It has become the practice to continually act in a very demeaning way, talking down to the Store and Service managers in a way they do not deserve at all. It is his contention that there is no reason for the stores to not make money. Specifically the service departments. He has stated that either the mechanics or the service writers and service managers are not doing their job properly if they can not up sell every customer that comes in the door, any where from $500.00 to $1500.00 or more in sales. While he contends that this is to be sold as maintenance, he EXPECTS every car will need much more than they came in for originally, (even if they only came in for an oil change ) such as shocks, struts, alignments, tires, light bulbs or other accessories. If sales can not be made he blames anyone but the economy. This is not right!!! In light of the current economic situation, people are not willing to spend any more than necessary for repairs or maintenance on their vehicles . Especially those who are now on unemployment or have reduced pay. This according to Ray is no excuse and he still fully expects sales to be made and is threatening to terminate any one who can not meet his expectations. These expectations and demands are totally unethical and also go against the code of ethics agreement that Pep Boys service personal are made to sign at beginning of employment, which states that they WILL NOT try to sell anything that the customer’s do not absolutely need. I believe that an investigation should be made on this, to see if this is just a local happening or if it is the same across the company nation wide. It is my intention to send as many copy’s as necessary of this letter to the California bureau of automotive repair, Better Business bureau, Consumer reports, as well as editors of several major news papers, lawyers and any one who will listen, in order to make the change’s necessary. Even if it means terminating Ray and others like him, for the good of other employees, and the general public as well. While I wish to remain anonymous, I hope this letter does not fall upon deaf ears, and hope that someone can help to do something about this very unfair treatment of the general public and Pep Boys employee’s . Sincerely, ( a very concerned citizen