Respected sir/madam,
Don't order from this company. They are perpetrating consumer fraud. My experience is the same. Ordered "free sample." Called to make sure no further charges. Called again to make certain and received a "cancellation verification number." Several days later, $78.81 was taken out of my account. Called to complain, received another absurd excuse. An email to the company resulted in "after an exhaustive search of our records" we can't find any record of your order ... blah, blah. Everyone should file a complaint with the consumer fraud claim department of your bank card, contact the attorney general's office (consumer fraud division), the FBI (again online consumer fraud), and another other consumer fraud organizations and agencies in your state. This is the only way to shut them down, possibly get your money refunded, and at least cause them a few more sleepless nights than us! I refuse to be victimized again. But the first thing you must do is CANCEL YOUR CARD NUMBER. Report this to your bank or the charge card company so that they can issue you a new card number. You have to do this or they WILL continue to charge you. (They charge under different names, etc. so you can't just "block them.") Your bank or charge card company can also investigate and refund your money. Start there and don't believe the RMA, cancellation number receipt; these are all excuses.