Respected sir/madam,
I have had to contact Direct TV on numerous occasions over the past five years to complain about service or lack thereof . Each time I am told the same rehearsed speech.."I am sorry for this sir I would be upset too. I know what you are going through." The reason I am upset this time is because my wife purchased the NHL Center Ice package for me and we are not getting the service that was previously provided or agreed upon. Specifically, Direct TV is in contractual disputes with Comcast sports and therefore does not broadcast the "VS" channel. Numerous Hockey games I watch are broadcasted on "VS". Direct TV is not providing this channel anymore, and they are also not providing the games on an alternate channel. If I was made aware of this ahead of time I would have, at minimum, not purchased the NHL package!! Since Direct TV didn't tell me this ahead of time the package is useless to me. I purchased NHL center Ice because for the past two years "VS" has been a part of this package. I thought that Direct TV would broadcast the games on another channel but apparently was mistaken. In addition the hockey season is three games in and as of today Direct TV still does not have a schedule to download. I am tired of jumping through hoops to get situations with Direct TV settled and want out now!!! I am now being told that if I cancel I will be billed an early cancellation fee of about $120.00. I feel this should be waived not only for trouble I've gone through in the past, but also for what I am going through now. I feel Direct TV has breached my contract by not providing important package details as well as for providing misleading information. I feel that I should not have to pay for an incomplete sports package, when it so clearly states on the commercials that the buyer has access to all the NHL Hockey games. I can appreciate all the attempts to retain my business, but at this point I would just like to be able to cancel my subscription without penalty.