Respected sir/madam,
If you move and call to disconnect, do NOT allow Direc TV to talk you into a \"suspension\" of service under the guise that you \"might\" sign up in the new place that you\\re moving to. It\\s a SCAM. At the end of three months from your original disconnect notice, Direc TV starts billing you your normal monthly amount without even hooking anything up. They send you an e-mail a few days before the billing is to resume again and give you the option of sending an e-mail back or calling an 800 number. I sent the e-mail 6 days before the three months was up, advising them I didn\\t want to resume service and do not resume billing me.
I received an e-mail back from Direc TV acknowledging my e-mail - complete with a reference number. I never heard from Direc TV - although their Customer Service people said that I was sent an e-mail that told me I had to CALL in to cancel. They could not prove that I received the e-mail (I think my spam filter may have caught it) so not hearing anything from them, I assumed that I was done with Direc TV. NOT SO. 15 days later, I receive a bill in the mail with my normal monthly charge. I called - and after a warm discussion, I felt that it had been handled. Again NOT SO. After another 15 days, i receive another bill where they removed 83% of the charges stating that because I did not call in, I owed the \"reduced\" resumption bill for the number of days from the start of resumption until I called in after getting the first bill. Spent hours on the 800 line - talked to three levels of managers - they refuse to refund the approx 10 days of \"NO\" service. They want you to CALL in to cancel because then they get to \"strong arm\" you into signing back up. I sent them an e-mail, I know they received, saying NO. When will NO mean NO. I believe that all TV signal providers are crooked. They charge WAY to much for something we all used to get by putting up an antenna.