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Dec
24
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Unauthorized Charges for Merchandise
Respected sir/madam,
My first contact with this company (which does business under all the above names) was In July 2009. I had ordered an $8.95 sample jewelry set and did not realize I had authorized them to add me to their club as well. (The sample, by the way, was complete junk when received; one of the earrings even broke as I was removing it from the wrapping.)

When a charge of $89 appeared a couple weeks later on my card, I called them to clarify the situation, and had the order and club membership cancelled. Fortunately they hadn\\t shipped the item and they did refund my account the $89 about three weeks later. So I thought everything was resolved.

On 11-24-09, however, another $89 charge appeared out of nowhere. I called them, and after about 20 tries finally got a real person. She said she could cancel the charge and the refund would take 30-60 days. I told her this was unacceptable as it was THEIR mistake, and insisted on talking to someone higher up.

The higher-up told me she had entered the refund and that it would take 7-10 business days. Allowing for the intervening weekends and Thanksgiving holiday, the 10 days was up as of today, and as yet no sign of a refund.

Between yesterday and today Ive left a total of 6 as-yet-unanswered messages, and made about 40 calls total which always forward me to their message system.
Post by Angry i
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