Respected sir/madam,
Where should I start... they double billed my credit card, signed me up for a 2 year agreement under a service installation note, the rate fluctuated monthly, customer service was impossible to work with, the service went out at least 3 times a month for light winds or light rain, I tried to leave and they are charging me a $200 penalty, the DVR never worked properly (more like a glorified VCR), no pay per view, $50 service fees to fix issues that were Direct TVs or the technicians fault and 3 technicians to resolve the DVR issue and it never resolved - recording 1 show while watching it was so much fun!

I will never buy anything from this company again - they should stop spending money on advertising and fix all of their service issues. No company will ever survive with type of service!