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Respected sir/madam,
i purchased tool set online on 12/26/09 and waited 5 days.
no information on my order was available in those days.
so i called customer service and cancelled my order 0n 12/31/09.
today is 02/15/10.
they said still processing my cancellation.
i had to pay $120 to my cedit card to avoid further problem.
i have been sending e-mail to customer service 5 times.
responds are always sorry, give us 5-7 days to solve this problem
i strongly suggest that DO NOT SHOP @ SEARS ONLINE.
i like to know if it is worth any legal action aginst these type problem.
please anybody suggest.
Post by kevin321
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