Respected sir/madam,
Hello, my name is Viola M.Shaw, I decided in January 2010 to take advantage of your free trial offer to later find out that it is indeed not free but very expensive. I find that your e-mail to me regarding your product was very misleading, I had no idea that if I had not used your product within 14 days and call for a cancellation that I would be charged $149.95 for a membership fee that your customer service rep could not tell me what the membership offers for this amount of money. I e-mailed your customer service 3/4/2010 to express how I felt in regards to this, I recieved an e-mail from a Mr. Keith O Donnell who said that he could not find an order for me, so today I am enclosing the cancellation #s given me yesterday by your customer service rep, who by the way was quite rude, he said to me can not you read, I did not get rude with him I just wanted to clear up this matter of charging my credit card without my approval my cancellation #s are #577338 򌽽, I would really appreciate hearing from someone at your company regarding this matter, I wrote in great detail yesterday why I would not have ordered your product with a time frame of 14 days attached, I am a cardiac patient and I do not take any medications without consulting with my cardiologist . I await your reply, but I will continue to request my refund from your company as I can see this has happened to many others, I do not think you will be very successful in business by taking money wrongfully from your customers because after awhile you wont have any customers at all.Thank you Viola M. Shaw .P.S. by the way the e-mail address given me by your employee Frank #012 and by SAM # 093 does not exist, this makes me think your company is just a farce & out to take money!!! |
