Respected sir/madam,
I ordered a free (99cent shipping fee) teeth whitening pen from this company. Was told that I must cancel in two weeks if I no longer wanted to receive additional pens. Did not receive pen until 8 days after ordering, and then had to use it on an off again on again basis because it was causing the blisters inside of my mouth. So, technically, I was over the two week limit. However, when I called to cancel further pens, I was informed that my credit card was being debited to the tune of $149.99 for not cancelling my club membership in time. I was astounded and told Mike CSR#132, that this was not right, and that I planned to contact the IL Attorney Generals Fraud Office and the Better Business Bureau. He gave me the Cancellation #814040 and recommended contacting support@productsupport123.com requesting a refund. This I did, and was immediately sent an e-mail informing me that the charge was legal because I missed the deadline, and there would be no refund forthcoming. When I called my credit card company to request that payment not be made, they informed me that the charge had come from a company in ARGENTINA! Whoever denied the refund also told me to go to another website to read the contract where I had agreed to the $149.99 charge (which I had never seen before). When I went to this website, it said, This site no longer available. Something is definitely wrong with this entire set-up.