Respected sir/madam,
ubject: 5 yr customer calling it quits
>
>> Feb 2009 I renewed service for 24 months at a rate not to go above
>> 42.00/mo Was informed notes to this effect being placed in my permanent
>> notes section of my account and advised I needed to phone back at end of
>> first 12 month period to remind dish of this service agreement ( since
>> your computer system would only do 12 months at a time ).
>>
>> After several days of phoning, on hold for 2+ hours at a time followed by
>> several disconnects. I finally phoned and spoke with a supervisor, then
>> her supervisor who informed me there were no NOTES and the original
service agreement would not be honored. WHAT?!?
>>
>> Filing with the FCC, seeking legal recourse as I will no longer do
>> business with Dish and making it clear everywhere I possibly can of this
>> deception.. Hopes of saving others from deceipt and aggravation.