Respected sir/madam,
I have repeatedly received unsolicited and unwanted pornographic and/or profane video text messages from an AT&T customer. After the first time I texted them and told them not to text me. I have received more of these texts. Yesterday, I received one with my 11 year old grand daughter sitting next to me. I called AT&T customer service and they said that there was nothing they could do even though I used the offending party\\s AT&T number to get into customer service. To call the offending party was, according to corporate policy, an \"inappropriate customer contact\"! It is okay for the AT&T customer to text pornography and profanity to people they do not know, to include children. However, it is \"inappropriate customer contact\" for AT&T to contact their customer and ask them to refrain from texting unsolicited and unwanted pornography and profanity. I always thought pornography was not meant for kids and public display. The customer service representative, after conferring with her supervisor, suggested I call them or text them on my time and money and once again ask them to refrain from this behavior. I suggest that AT&T condones this behavior. If they are not part of the solution, then they are part of the problem. At that, I told them I was turning this over to the Tacoma Police Department in a formal complaint.