Respected sir/madam,
I receive my DishNetwork though Windstream phone Company. To cut down on our spending due to no raise in our Social Security Income, I reduced my service from Classic Bronze 100 for $44.99 to Americas Top 120 for $39.99 in January 2010. My Accounts were being audited by our accountant who noticed at this CHANGE Dish started charging me an extra $6.00 for having a DVR. Meaning we were paying $1.00 more for having less channels. When I received the DVRs I was assured there would not be an extra charge to have them. I said Good, cause if there was, I didnt want them. I never use them and dont even know how. At 71 Im just to old to learn all that tech stuff. I was never told about the extra charge was going to be added to my bill for a DVR if I changed packages, if I was told that I would be charged a $1.00 more for less TV, I would not have changed.
Issue is still unresolved, but a formal complaint is on its way to the Oklahoma Attorney Generals office.