Bought a 4000.00 wedding ring from them in 2000 which was an upgrade from the 2000.00 ring I got in 1998. Have not had problems with it until December 2008 when I noticed that the shank, 3/8 marquee diamond, and prongs was all missing out of my ring. Took my ring to Helzberg fully expecting them to fix it since they are suppose to have such a great warranty and so customer oriented. Boy was I wrong. They are trying to get me to pay 800.00 to have my diamond replaced.
And get a load of this, between shipping from the store to corporate and back to the store they lost one of my smaller diamonds. I have gotten every excuse in the book about them fixing my ring and have been without it since December. All I want is my ring fixed. Don't go to Helzberg!!! They will not warranty your ring like they say they do. Go to a jeweler that has a REAL WARRANTY and will fix your ring without the arguments and hassles. I am still battling with them to get it fixed.
When i brought the engagement ring set in to get re-sized and cleaned for a sale, in which i purchase from them a year ago when i was in a relationship.I discovered the main center stone wasn't the same stone . i heard stories online about helzberg switching the stones in rings during there cleaning etc..., but i shrugged it off until i got it checked out for to sale.i went to four different places and they said the center stone was a low grade piece of crap stone and i argued no it was a flawless princess cut diamond set that i saw under there scope for clarity . Then they showed me, Oh no it happened to me (*the Helzberg bait and switch), Do Not Under any circumstance buy from these People Helzberg diamonds is hot garbage on a summer Day, Do your research before buying Jewelry .