Respected sir/madam,
I chose Direct TV as part of a bundle package with AT&T. Our first months bill arrived, one day after the payment due date (our check had been mailed, but not yet received) our service was disconnected. I paid the bill on the phone with AT&T to get service restored. It was restored then disconnected. After being placed on hold for 43 minutes, transferred several times, and disconnected once only to sit on hold a second time for 37 minutes; our connection was restored. Then...after 3 hours, disconnected. At this point, there was no one available to take my call, it was 8:00p.m. EST.
The next day our service was restored and interrupted at total of 4 times, requiring lengthy phone calls and hold times each time. The customer service people at AT&T were nice, helpful and tried to get Direct TV to understand that the bill was current and service could be restored. Direct TV somehow couldnt get the message.
Finally, the situation was resolved. The next month came and I received a bill directly from Direct TV. When I contacted them, they said that the service had been unbundled. BUT, I WOULD NOT LOSE MY DISCOUNT FOR BUNDLED SERVICE. For the next 4 months, the blls came from Direct TV and were paid. On time. Every month.
Now its January 4, 2011. And, I am preparing to have a party this evening for the Sugar Bowl. Ohio State. Go Bucks! I turn my tv on this afternoon, and, my Direct TV has been disconnected.