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Return Policy
Respected sir/madam,
Purchased air mattress on 1/12/2011. During the checkout my mom specifically ask what the return policy is. The cashier stated: 90 days, with original receipt and original box. On 1/31/2011 I went to return aboved mentioned item. I am told that air mattresses must be returned in 15 days and they will only exchange for another air mattress of equal or greater value. I asked where this policy was stated as it was NOT on my receipt and the cashier told me the aboved mentioned return policy. The customer service employee pointed to a sign on the back wall at the return counter. I then walked to the check out lanes to see where the return policy was printed...NOT THERE. I then walked to the area of the store where the air mattresses are...NOTHING posted there either. I then found an Assistant Manager, Robyn. I explained the situation and told her I would be happy with a store credit...she looked at my reciept and said, Sorry that was a new cashier that gave you the wrong information. I then reminded her that nothing is posted anywhere in the store other than the return area...which I would not have seen as I did not there to make my purchase. Robyn then explained to me that they had moved the air mattresses from the sporting goods department and that they had not yet moved the return policy sign...She refused to correct the mistake of the cashier and the store for not properly notifying customers. Anyother store I have ever shopped at would have corrected this situation by allowing the customer to return the item for store credit (I have over 5 years retail experience and my sister has 15. Neither one of us has ever worked for any retail store that would not have corrected this situation to save the customer relationship and foster customer loyality).
Post by caligirldj
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