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Horrible Experience
Respected sir/madam,
My fiancé and I are Completely Dissatisfied with your company. After being loyal customers of yours for years, we have decided after purchasing a bed set from Sears, that we will NO LONGER order anything else from here on out. This all began over two months ago when my fiancé and I purchased what we thought was a good deal on a bed set, especially with the rebate. Once delivered, the delivery guys broke our ceiling lamp while trying to carry our box spring up our staircase. We did not report it to any customer service representatives, because we realize that sometimes accidents happen. After being informed that our box spring was too large to get upstairs, we were told that it would be an even exchange for a split box spring and that the delivery guys would call it in. After a week went by and we heard nothing, I contacted Sears customer service and the woman behind the line told me she would get back with me about the issue. After waiting another couple of weeks, I received an automated voicemail saying that I had to go into the Sears store so they could re-ring our order up, but that it would still be an \"even exchange”. So, my fiancé and I went into Sears, explained this mess and the salesperson re-rang our order up telling us that it would cost us double the amount for a split box spring. This was the first time that anyone had mentioned this. Then, they had to cancel our order to re-ring it up, which also cancelled our rebate. So instead of basically paying $650 dollars for a bed and box spring, we paid $650 for one mattress.
Post by beckerme
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