Respected sir/madam,
02/16/2011 Went through drive-thru this morning (they were not overly busy) I ordered at the speaker (1). Employee repeated order back to me(2), then ask me if it was correct on the screen(3). I said Yes. I then pull up to the pay window and had to re-verify my order(4)...I pull up to the pick up window and I am asked what did you have I tell them (seriously for the 5th time)..we get our food and drive off! Silly me for not checking the bag...but I had to get my son to school. Of course it is wrong. I take him to school and frustrated return to the store. I go in, and instantly think it is all going to be taken care of. I literally watched them pull the egg off, add additional sauce and put the correct egg on, then hand it back. I open it and there is sauce everywhere...on the inside and the outside of the bagel and all over the paper. This time a female manager ask what the problem is to which I say this is disgusting She takes it and says to the grill employees...can I have another not so messy this time?? (in an overly snoty tone) She then hands me a sandwich with the wrong egg again. I hand it back. Then she says...guess they just can\\t get it right. Finally, someone from the grill area brings me a fresh hot correct sandwich!! I suppose I had to order 5 times I should give them at least that many chances to get it right?? It is sad, when I worked at McDonalds in high school, this would have never been tolerated by employees or management!!! (of course former owners John and Bryan Consolo would have NEVER allowed it either) Is this a change with the owner or just a change in the time? Luckily, there are other places to eat in Vincennes