Respected sir/madam,
Over a year ago I began looking into the possibility of changing from my local cable company to satellite tv. I thought Direct TV offered the best price AND service. At first they were fine to deal with and only minor problems arose. I was given the initial 6 month promotional package and then I expected the price to go up, but definitely not 3Xs higher. Then when I went to speak to the company I was treated rudely and without any concern for what I was experiencing. This let me know clearly that all they wanted was my money and service or assistance to me the customer is of no value. Then I got another shock. I was told that I actually had a two year contract (which is how they can stick you with these exorbitant raises in prices) and if I cut the service, they would charge me $150.00 cancellation fee!!! I could not believe that I was being robbed in this manner, or treated so badly! These are incredibly hard times for everyone and I am no different. I lost my full time job and cannot afford either the cancellation fee or the increased monthly price. This has to be some type of bait and switch thing and has to be illegal. Whats to say that they couldnt raise the price to $100.00 a month? This is wrong and I am amazed that the company CEO would allow this type of attitude and behavior. Dont be fooled by their advertisement as I was; they will get you in and then lie about things or place them in very small print and cheat you every step of the way!!