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repair scheduling
Respected sir/madam,
I have a two year old frontloading washer that needed repair. The tech was here last week but didnt have the required part, which I can understand. We rescheduled for this Wednesday the 13th. from 1200 to 4:00. At about 3:00 I called to check on the status of my appointment and was told evrything was fine the tech must running a little late but they would send a message and the tech wold call. At about 3:40 I repeated the call and was given the same story. Again about 4:30 I called and once again I was assured everything was okay and they would send a message. Finally when I called back around 5:00 and was given the same old story I refused to accept that and they sent me directly to routing. It was there after 5 phone calls that I found out we were off schedule due to some computer problems. I spent my entire afternoon waiting for a repairman that was never going to come. What makes me angry is that your right hand obviously doesnt know what the left is doing. How many phone calls to scheduling was I going to have to make before the truth came out? I own 8 houses and buy appliances regularly and expect better service then I was given. I cannot believe that Sears kept telling me everything was fine with my appointment while in fact people at Sears knew otherwise. I am not a very happy customer!!!
Post by James Kelly
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