I have been trying for two weeks to purchase a 52 Inch TV from Walmart located in Coos bay Oregon, I have had nothing but bad customer service from two Walmart stores, even the manager from the Coos bay store would not call me back.
Since 1995 I have been a business owner and currently I own several businesses, the lack of customer service that I experienced is something that I as an owner would never allow to happen.
I believe in delayed gratification, unlike Walmart they do not, they believe in today and not tomorrow. I believe that all of us know this for a fact. That if we are treated fairly and with respect, the company will have a committed customer.
As an owner, I perform weekly meetings surrounding around customer service procedures, based on my experience with Walmart, I do not believe that Walmart offers this to the extent that they put the meetings topic into action.