This refers to My Vodafone no 9819512224 which I am using from past 4-5 Years.
Today I have sent my person for refill for 1005/- clearing stating the validity for next 2 months on the top of the slip. Vodafone Staff simply done the refill (FULL TALK TIME) without even checking the slip and top of the slip where I had clearly mentioned that 2 months validity. Because of this mistake from VODAFONE staff the balance came to my account but the validity was up to 24.06.2009;
When I approached VODAFONE Stores Andheri EAST, they had informed that, before processing this, they had checked and confirmed with my person, which they have not done actually because I had checked the same with my person also. Vodafone staff told me that they have evidence of the same that they had confirmed on refill when I asked to produce the same, they called one lady staff who claimed that she was physically available at the time of refill but actually, that lady was not available at that time.
When I requested to get the same revered and refill properly as per my requirement and instructions Ėas per refill slip, they said NO- Itís not possible, I was surprised when they asked me why I am shouting?
It seems, there is some problem with your staff. In spite of rectifying the mistake of their own, they are simply fooling customers. After arguments for 5-10 mins, I had no other option to again refill for 200/- for validating for another one month.
When I told them I want to lodge complain for this, immediately they had given the appeal form, from this< I can at least trace out that, the staff of VODAFONE is not bother about any complaint by any customers.
I am really fed up with this service and very soon, I will be changing the no as I have no other option rather than to change the mobile no of other co rather than to break my head with such irresponsible co.
Mr. Jeet, Ms. Nayab, Mr. Azhar needs to trained I think that how to talk to customer. It seems, Vodafone does not provide any training specially PR skills to their staff.
Really the services of the staff are pathetic and useless.
They are not bother about customer.
It was a worst experience with VODAFONE.
FYI and NA