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Aug
29
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Scuffed book case, 2collector plates broken o
Respected sir/madam,
Bought a $700. Refrigerator with pick up of old appliance and instillation of new. They scuffed a book case and broke 2 collector plates, replacement value $100 . Each. Can be checked out on web site for proof. I have pictures of the broken plates identifying them with the year on broken part of each plate. They were in a hurry and caused them to be careless. Bumped into book case caught edge of rug and plate broke in pieces . At the time I did not know that this was the owner of the franchise. In fact I did not know that Sears had franchises. Anyway they did feel bad about it and offered to pay for a dinner, which we declined. I assumed it was a company store and they would have insurance for such a occurrence . Any way I submitted the information, pictures, Web Site, for verification my phone number and have received no response from store. As of yet I have not been able to talk to him directly as he has gone to the bank each time I have been in there.\r\n\r\nWe are in our 80\\\\s and have always been Good Sears customers. We retired in Tn. 7 years ago . Since then we have bought at the store, refrigerator, washer, dryer, air conditioner and power wash. You can imagine how many appliances we have bought in our life time from Sears\r\n\r\nWould appreciate you contacting the store (owner) and tell him to resolve this matter. There should not be a doubt what he should do especially representing Sears. My phone no. Is 423-533-4092\r\n\r\nThank you --- Bob andJan Cutting
Post by Rjcutting
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