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Nov
14
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Defective work and other things
Respected sir/madam,
I hired this company to install a new tar roof and to do some other work. The owner of the company said many good things about his company and indicated that he was about going the extra mile and doing superior work. He made several promises about doing some extra jobs, that I feel he did not keep. These were jobs that he was not going to charge me for even though I was willing to pay because I needed the work done. I feel these promises may have been bait to get me to sign the work order, although I am not sure that this is true. It is just m y feeling. We then had a big rain and the roof leaked, for the first time ever, into an upstairs bedroom. I e-mailed the owner and asked him to rectify the situation and to repair the roof and leak as it is under a warranty. He sent someone to the site who refused to check the leak or where the water was entering the house from the roof above. He then e-mailed me and indicated that I was lying about the leak. There were several very unpleasant exchanges and him continuously calling me a liar which appeared to me as if he was refusing to honor the warranty. I have never been treated so rudely and disrespectfully by anyone and in my opinion this contractor has not done what he promised with respect to the roof or the other job he indicated that he would do. I found he talked a big talk but when it came down to it he called me a liar instead of backing up his work. I was very very disappointed in him as this was the second time I had to call him on work defects. I was even more disappointed in his quotes he gave me which were almost twice what other local contractors quoted for the same materials and job. I feel that I will never recommend this company to anyone. I have not relayed the entire experience here as it would take too much space, but it was upsetting in the extreme. I do not feel that this man treated me honesty or professionally. I am very very upset with the whole horrible experience.
Post by Dextra
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