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Nov
14
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Poor Product-Worse Service
Respected sir/madam,
purchased a new HOTSPRINGS GRANDEE spa from this company in May. It is now November and it has had five (5) major failures since it was installed. It did not work properly when installed and we had to chase them about getting it serviced, ending up fixing two consecutive problems ourselves. Quaity is VERY POOR. Have had two (2) major leaks. Seems every time we\\\\d like to use it it is spewing water all over the deck and yard. Electrical problems...mis-wiring by the dealer...leaking plumbing. Their service takes weeks to respond then shows up during the week when no one is home (after not having coordinated a visit) to leave their paperwork stuffed in the door. This company has lousy service policies, apparently a worse product and they get TOP DOLLAR for what they are selling. HOTSPRINGS is JUNK in our estimation. You\\\\d be better off to purchase from a garage manufacturing operation with truck delivery. At least then you\\\\d still have the money to fix the problems after their tub arrives. No wonder American manufacturing is in the dumper. This company is nothing but hype.\r\nRon
Post by RB in VT
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