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Nov
19
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Rudeness, refusal to supply requested informa
Respected sir/madam,
My son had an auto accident several days ago at an intersection in Fort Lauderdale, Florida. No officers were called to the scene and the driver of the other vehicle insisted that the police not be called and she said she just wanted to exchange insurance information and leave to the scene. When speaking with our insurance company\\\\s adjuster, my son gave his account of the events that transpired. The adjuster, Gilberto, indicated that after hearing my son\\\\s side of the story, he indicated that this matter would probably be handled by a mediator as it seemed unclear as to who would be at fault and possibly my son would not be held accountable. Gilberto indicated that since there were no independent witnesses to the accident and that there were no injuries sustained, and that this was basically just a fender bender, we should just take our vehicle to an authorized dealer to be repaired. Several hours later, we were contacted by Gilberto advising that my son was at fault, that the driver of the other vehicle had made a statement and that the \\\"witness\\\" had been spoken to as well. When I called back to inquire as to the \\\"witness, \\\" I informed Gilberto that there were no witnesses who came forward, nobody stopped at the scene to give a name, get our phone numbers, etc. and that the woman left the scene without the police or any third party being involved. I advised him that perhaps the other driver had a \\\"friend\\\" call and state that she was a witness - since there is no other way someone would have known the other driver\\\\s insurance company name in order to make such a call. Gilberto was extremely rude and accused me of \\\"trying to protect my son\\\" by making up stories. I advised Gilberto as to what my son indicated was the story and asked him to read to me the statement that my son gave. He told me that that was personal information that could not be released. When I advised him that my agent informed me that since I was an insured on the policy I was to have all access to the same information that my son had. He then acquiesced and read me the statement. When the statement he read matched what my son told me, with some minor differences that Gilberto failed to mention, I asked him to repeat it to me again so I could show him that my son was not \\\"lying to me\\\" as Gilberto had suggested. Gilberto refused, told me he had nothing further to say to me, and refused to let me speak with someone else who could read me the statement. He also refused to fax or email me the statement so I could read it for myself. He told me he had nothing else to say to me. I wanted to make sure he understood that there was no \\\"witness.\\\" I don\\\\t understand how an insurance adjuster that is working for us could be so rude, could make such a quick decision as to who was at fault based upon an alleged \\\"witness\\\" and no photographs of the damaged vehicle. My son was probably at fault and I let him know that I felt that way - but how could he just believe this supposed \\\"witness, \\\" never see any photographs, refuse to give me the information I was requesting and threaten to hang up the phone on my which he did several times. This is our insurance adjuster - not the other driver\\\\s. He also advised that the woman is claiming injuries now, when he initially advised that there no injuries sustained. This was a fender bender where my son was going between 2 to 5 miles per hour. He was stopped at a red light. When I tried to advise Gilberto that they needed to defend this claim vigorously before paying out big buck for this bogus bodily injury claim - he told me he had nothing further to say to me. He was extremely rude and I could not believe that he would not give me the information to which I am entitled.
Post by State Farm customer
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