I made an inquiry to WW for estimate of 17 windows, Received a pleasant email from Katrina but in the interim I found time to do research on WW only to find out the multiple complaints and terrible customer service and not living up to their promises and all the loop holes I kindly advised her that due to the complaints I was no longer interested in their services and thanks her. It was to my surprise about an hour later I get the following letter from Greg Deathridge attacking me and other companies in a very nasty, aggressive tone that as an Executive professional I did not appreciate his approach and how compelled he was to defend the complaints and then question me for wanting to do business with him in a very condescending way. If executives act that childish it is no reason they have all these complaints. It should be Katrina the rep who contacted me taking over the Presidency of WW and Greg should be sitting at the call center earning his 7.25 per hour, , Regardless, here is the letter I received from him and happy to give anyone the original email for those that don\\\\t believe that an executive would act so childish:\r\n\r\nLarry,\r\n\r\nI understand you selecting someone else for your Window project however, in light of your comments I felt it important to lay out a few facts.\r\n\r\n\r\n1. Window World is the largest installer of Replacement windows in the United States.\r\n\r\n2. Window World has an A+ rating with the BBB. ( our complaint ratio Nationwide is .0003 %) By the way, if the complaint ratio is the sole reason for doing business with someone then I assume that you do not purchase product from Home depot or Lowes as both companies ratios are off the charts and neither belong to the BBB.\r\n\r\n3. We are one of Three companies in the Country to earn the Prestigious Good Housekeeping Seal which gives you a Money back guarantee from their 100 year old organization. ( We looked and couldnt find Thompson Creek on that list)\r\n\r\n4. Window World is ranked above Anderson, Pella, Milgard and others by J.D.Power and associates. (Only Simonton ranked above us.) Further J.D. Power and Associates said in their published ranking report that Window World had the best Warranty package in the industry. ( We also checked this list and couldnt find Thompson Creek)\r\n\r\n5. Window World installs over I million windows per year so the fact that you would see a few complaints across the Country is not surprising when we are in 4 times as many houses as our closes competitor. ( Thats why we are ranked so high with the BBB because they understand that it is an exceptional feat to maintain a .0003% complaint ratio with this type of volume.\r\n\r\n6. Window World has raised 2.2 Million for ST. Judes Childrens hospital in only 4 years. (Thats why I was taken aback by your comment that you would not feel comfortable doing business with a company like us wow!\r\n\r\n7. Window Worlds installed price is 50% less than what you just paid with Thompson Creek with a product that doesnt rank as high.\r\n\r\n\r\nFinally, Ill close with this question
If you have a small tear in your Window screen 5 years down the road will Thompson creek come back a replace the screen for you with no questions ask? Window World would!!\r\n\r\nGreg Deathridge\r\nPresident\r\nWindow World of DC, , Northern Virginia, Las Vegas, Bakersfield and Fresno\r\nDC- 703-378-3999\r\nNorthern Virginia- 540-722-4014\r\nLas Vegas- 702-897-8209\r\nBakersfield- 661-871-1510\r\nFresno- 559-294-0991\r\n\r\firstname.lastname@example.org\r\n\\\"Simply the Best for Less\\\"