I am the one who posted a complaint last month regarding my dog being hit by a bus as a result of her replacement collar battery plan not being up to date. I have now a happy update!\r\n\r\nI just had a very reassuring phone conversation with my regional IF rep, who has agreed to more than mere restitution for my vet bill in the form of free collar batteries. He was very caring and reassuring regarding the dog\\\\s accident and the effectiveness of the fence overall. (And it should be said that I have NEVER, otherwise, had a problem with the fence malfunctioning or the dog escaping it; these things DO work.) It was a case of a battery plan glitch that has, to my mind, been very effectively dealt with and I am a happy IF customer once again.