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Jan
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Over paid collection account
Respected sir/madam,
I have been paying on a debt that had my ex-husband as primary.I agreed to pay creditors instead of filing bankruptcy.My payments were over the amount asked for until the last payment was due on November 27th, 2011.I called to confirm the last payment amount on 11/12/11, I told the gentleman I was going to make a payment by mail, that I was sending a check and a written request for a final payment letter.He told me I would have to wait 21 days for a satisfaction letter and that I could make the payment with him.I told him that I usually made payment through my online bill pay and that it wasn\\\\t due yet.The payment was take by American Express twice, in the amount of 121.23.When I called about the error I was told it would be 6-8 weeks for the refund.I was told today by Supervisor Joe Janousek (#10448) that I had no refund coming and that I had NOT over-paid. My total debt was $8, 633.06, the amount forgiven was $5, 179.84.I was to repay $3, 453.22 in 24 payments of $143.88.My 1st payment was 12/09 for $144.00, 01/10 for $144.00, I made 17 payments of $145.00, 1 payment for $140.00 and 1 payment of $150.00, my last payment was for $121.23, of which I called for the amount no less than 3 times and was told by 3 different agents my last payment if my payment amount stayed the same as most of my others at the $145.00. would be due on my regular schedule of on or before the 27th of each month.I have bank statements to show what I\\\\ve paid.The account 372521155072007, The original person to set up the agreement with me was Brandon Sears-Manager P.O. Bx 6618 Omaha, NE 68105-0618, Ph # 877-889-5892.I would appreciate any assistance you could be in this matter. Sincerely,\r\nDoris Sanderson P.O. Bx 2241 Kodiak, Ak 99615, 907-322-5517 or\r\ne-mail-icequeen572@yahoo.com
Post by Doris E Sanderson
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