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Jan
27
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Lost Package/ horrible follow-up
Respected sir/madam,
I had a friend send a package from Los Angeles to Delaware. It was two large paintings rolled up. they never arrived. I had to call four numbers to get the tracking number. They had sent me an invoice through my UPS account, but it did not contain the tracking number. I called to place a track on it but they wouldn\\\\t allow me to do it because my friend, not I, had sent the package (it was irrelevant that I had paid for the shipping), so I gave them my friend\\\\s number and they assured me that they had him on another line and then I hung up. Two weeks later I call to see whether they had tracked it and there was no record of me or even my friend requesting the tracking. This time I took down the name of the person who helped me, asked him to call my friend and then asked my friend (who had not again been called) to call him. I have tried to call this UPS huckster repeatedly and left messages which have been completely blown off! I cannot believe the incredibly poor treatment I have received after having wasted $80 to send my package and having lost my very valuable work. And to ad insult to injury I have been told by the local UPS store that now I need to document the cost of the materials in the package and submit said documentation and if I\\\\m lucky and don\\\\t get blown off again by their seemingly willfully negligent employees, I\\\\ll receive a grand total of a hundred dollars to compensate for my lost paintings and the cost of shipping and the shoddy treatment! Brilliant! Don\\\\t ever send anything you care about through UPS. Because they don\\\\t care about it.
Post by Cassie Taggart
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