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Feb
11
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Faulty paint finish
Respected sir/madam,
Our company purchased a Therma-Tru Smooth-Star door with 2 sidelites. We installed the door January 31, 2012. Our installler noticed marks in the paint. He tried to wipe the door with a towel and plain water to remove the marks. The marks only got worse. In addition to the marks in the paint the glass in the side lights was two different colors. We contacted Seal-Rite and requested they replace the door. Seal-Rite sent a rep out to look at the door, take pictures and file a report.\r\nSeal-Rite agreed to replace the glass and pay to have the door re-painted or to take the door back. Seal-Rite has refused to replace the door with a new door stating they feel a new door would not satisfy our customer. We have stopped selling Therma-Tru products.
Post by Windowsexpert
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