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Feb
16
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Customer Service
Respected sir/madam,
I called the 1-800-589-7998 customer service number to cancel my subscription order because my employment is now only part time and my hours have been cut. Since I now cannot afford the subscriptions, I ask to cancel my order. The customer service representative I spoke with, Brian, argued with me and said there was nothing he could do. I explained the situation and told him that if he refused to cancel the order that I would have to stop the payments. He continued to argue with me. This is very inappropriate behavior for a customer service rep. I told him to give me the name of his supervisor and he told me, then ask to put me on hold. Instead, he should have immediately transferred me to a supervisor. This indicates his desire to talk to the supervisor first. All I was asking was to stop service. This should have been a possible action. Instead, I received the run-around.
Post by Danette Stroud
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