I ordered an arrangement at 8:30am to be sent for same day delivery, which did not happen. I called the 800-770-7404 which is actually an answering service that promises to have someone from the \\\"shop\\\" call you back. I placed several calls for 4 days and several emails as well with NO RESPONSE. I didn\\\\t even get a call to let me know the delivery was not made. ZERO RESPONSE!\r\nAfter doing some online research, I discovered this is a \\\"virtual\\\" floral delivery business that has SEVERAL complaints and the owner, Hur Gurler is being sued by 1-800-Flowers. The only way I got this resolved was to have my bank dispute the charge. DO NOT USE THIS SERVICE! I have filed a BBB claim as well as a complaint with the Mass. Attorney Generals office. This guy is a crook...STAY AWAY!