Respected sir/madam,
After getting off the plane we waited in line at the Budget counter for over 3 hours! They did not have the jeep we had reserved so we accepted a sedan. The person at the counter told me that if I did not let Budget put the gas in on return I would have to wait in line when I brought the car back. It felt like blackmail, “use our gas or wait in line for another 3 hours when you return the car”. Several people behind us were told to take a taxi and call back in a few days to see if any cars were available. The people behind the Budget counter acted like they simply did not care. I will never use Budget rental cars again.