My friend and I went to smart styles thinking we were going to like the outcomes of our hair. I wanted blonde hightlights and a cut. I told her (TWICE) that I only wanted one inch cut from the back and I wanted layers around my face starting from my chin and go down. Ok well my highlights were orange, and she took more than one inch and the layering around my face started at my chin. She saw the orange color but she didnt offer to fix it until I said something and she tried to tell me that is was like that before...yah ok!?!? She put a toner on it to get the orange out but it didnt work and it is still orange. Not to mention that most of the hightlights didnt even start at my roots. My friend wanted blonde highlights as well, her highlights turned out golden brown, they burnt her ear, and her highlights didnt start at the root either. They told my friend that they were going to charge her $38 for color and they charged her more. I will never ever ever go back to smart style but if anyone wants to go and get a crappy job then I highly recommend this place! Worst experience of my life!!!