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Respected sir/madam,
February 29. 2012\r\n\r\nTo whom it may concern,\r\n\r\nI am writing you concerning a deceptive and fraudulent billing practice on the part of T-Mobile against me, and beg you for your help in resolving this serious issue\r\n\r\nI had been a loyal customer of T-Mobile for quite some time with phone number 857-389-0773 and account number 805104476. During that time, I had never missed a payment or been late for a payment.\r\n\r\nThis last fall, I noticed that the data speeds and coverage on T-Mobile were extremely slow and unsatisfactory for my business and personal needs, so I decided to switch to another carrier, Sprint, on the iPhone (which T-Mobile still does not officially carry).\r\n\r\nI visited a corporate store managed by T-Mobile and was advised that if I port my phone number to another carrier on or before the first day of the next billing cycle, I would NOT be liable to pay a monthly service charge for the next month of service.\r\n\r\nOn 17th Oct. 2011 the first day of the next month of the contract, I switched to Sprint and ordered T-Mobile to port my number over to Sprint. T-Mobile DELAYED this porting by one day, thereby pushing me into second day of my contract month, instead of the first. T-Mobile also promptly blocked my online access to T-Mobile.com website, preventing me from accessing my account information and obtaining information with which to defend my claims.\r\n\r\nSince that time, T-Mobile has sent me numerous bills in the amount of $71.04 and subjected me to daily harrassment phone calls, demanding payment. Moreover, when I call or speak with a T-Mobile representative, I am told things like \\\"Too bad, you went into a new month of service so you owe us for the entire month, \\\" even though I did NOT use more than ONE day of that month (due to T-Mobile\\\\s failure to port my number to Sprint in a prompt fashion.\r\n\r\nT-Mobile has now added interest charges and increased my bill to $88.80, and has sent me to a collections agency, which continues to harrass me to pay them.\r\n\r\nI do NOT owe T-Mobile any money for the following reasons:\r\n\r\n1. I was reasonably led to believe by T-Mobile that I would not be liable for any charges before porting my number to another carrier.\r\n\r\n2. I did not use anywhere near an entire month of cellular service on T-Mobile. I have proof that I was paying for service on the SAME phone line through SPRINT at the same time I am being billed by T-Mobile for services that I never received.\r\n\r\n3. T-Mobile failed to port my number to Sprint in a timely fashion after I made my initial request, pushing me into a new billing cycle.\r\n\r\nI am a recent Immigrant from Greece to the United States and feel as if T-Mobile is taking advantage of my unfamiliarity with local customs by forcing me to pay money that I do not owe for services I never received, in violation of their OWN promise to me earlier.\r\n\r\nI beg you to please help me persuade T-Mobile to end its collection actions and to stop its harassment and its threats to harm my credit and my reputation.\r\n\r\nThank you so much in advance for your help. I can be reached at 857-389-0773 or e-mail: eleftherios_paschalis@meei.harvard.edu\r\n\r\nSincerely yours,\r\n\r\nEleftherios Paschalis, PhD\r\n\r\nCC: Better Business Bureau\r\nFederal Communications Commission\r\nAttorney General, State of Massachusetts\r\nCTIA - The Wireless Association\r\nT-Mobile, Inc
Post by Eleftherios Paschalis
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