STAY AWAY FROM THIS COMPANY!!!\r\n1) For a first time user in search of a merchant company, I was completely taken advantage of by the original sales rep who first signed me up (with her lack of explanation to how the charges work on the credit cards). Basically, the percent they advertise is completely inaccurate, but they can get away with it b/c of the way they word it! Afterwards, when I tried calling her and emailing her a few times she refused to return my inquires.\r\n2) We tried to run a credit card which they refused to process b/c of the amount (although we provided them with all the required documentation), then they still charged us for the fees it cost to run it & refund it. When I called to complain they said they would have to submit a refund request that could take up to 30 days to process - still waiting on that...\r\n3) I was so fed up with this, that I submitted a request to cancel the form on 2/6/12, and again, they stated it could take up to 30 days to process...O.K. - fine, but they still charged me a bunch of b.s. fees from 2/6/12 - 3/6/12.