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Mar
10
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Quality and Service
Respected sir/madam,
We ordered windows from NJ Windows and Siding. Had seen where they were voted best.\r\nDay of delivery - order was not checked, we received the wrong windows. Windows without panes. A week or so later, the correct windows were received. However, we were told that the alarm system sensors would be removed. They were not and it was too late. The cost for replacement was $400. They didn\\\\t offer to pay any portion of that. In addition we ordered the windows with a wood like finish. This wood like finish looks like contact paper. I continue to hide these windows due to their appearance. The screens which were suppose to be clearview like Pella are not. You can definitely see these screen. Very disappointed in my $10K investment.\r\n\r\nOnce the errors occurred, no one called us. Our salesperson said he would call to check on everything once complete bu that never happened. Very disappointed.
Post by Joyce Schlosser
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