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Mar
10
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bad services, unauthorized charges
Respected sir/madam,
On 03/06/2012 I was charge 132.27 on my credit card for restraunt order. the charge was 110.23 at the restraunt. I reported it to Upside who told me I would have to wait for it to be out of pending transaction in order to dispute it and they would credit my account \\\"same Day\\\". on 03/08/2012 I called again as the transaction was paid, the person Sheldon told me Id have to fill out a dispute form, nobody advised me of this on tuesday, and then he canceled my card. Now I have had no access to my account, will not have access to my account on my payday, charged 3.00 everytime I call the bank, plus now paying 10.00 for a replacement card I didnt want canceled to begin with. I asked to speak with a supervisor, he told me he was the supervisor, I asked for his boss, he told me there was no one else I could talk to. I called back and spoke with a supervisor Shantelle I believe who went through the notes each time reading what was put in the computer by the customer service people, mauch of what was untrue and incorrect. I told her that was not what I was told or advised by the upside staff, she insisted that it was because that was what was written, come to find out Sheldon wasnt even a Supervisor, only a LIAR much like the company. I have spent out of my account funds to just talk to them on the phone, left email messages without responses, lied to, charged for a card I didnt want canceled, plus they hold funds over the cost of the original charge. Shantelle and Sheldon are both unprofessional as they lie and cover up for the bad practices of the bank to include charges which are avoidable. Nobody seems to be able to help me now. This company has over 117 complaints on the BBB website with a grade of F for the company. They should be investigated by the attorney General for the money the steal from consumers and the bad practices they have to recover fees from their patrons. AVOID THEM AT ALL COSTS. Im surprised that METABANK who they fall under according to my card and VISA allow for such practices.
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