We are two residences that are a half block off route and whenever our regular mailman is out we do not recieve our mail. I called today and talked to the postmaster (James) twice and he guaranteed me he would talk to the carrier when they returned to find out why the mail was not delivered and would call me back between 4:30 and 5:00 p, m, and he did not call! I called the post office at 5:05p.m. and talked to supervisor Richard and he gave the phone to supervisor Les. Les said that all the carriers had gone home for the day and after a long discussion he told me to call postmaster James in the morning. I told him that I was going to complain and contact the postmaster general. He said that would be a good thing to do and to also contact postmaster James and confront him as to why he didn\\\\t follow through with his promise. This is not the only time this has happened. It has been several times that I have not recieved my mail. It is my understanding that it is a federal law that everyone\\\\s mail must be delivered but this is not happening here in Hemet, CA. Please follow through with this complaint and contact me at (951)264-5398 and ask for Becky. Thank You Very Much.