I subscribed to 4 years of The Food Magazine, after purchasing the Premier issue with Chef Balati on the cover - Vol 1, Issue 1, 2009. Received Vol 1, Issue 2 with Chef Eric Ripert. Went to their website, since I hadn\\\\t received another issue. The Food Magazine website showed the latest issue with Chef Wolfgang Puck on the cover, so I tried contacting the publisher, sales department, etc. They DID NOT respond to phone calls, or emails. I continued to watch their website, then a four issue was shown on their website with Chef Rocco. Tried contacting the same people again. No response. So I sent emails again, but threaten to contact the State Attorney General, Consumer Protection. GUESS WHAT! I received this response.\r\n\r\nDear Peggy,\r\n\r\nWe are so sorry to hear about your experience. We are of course going to refund your $40 and keep you on our complimentary list. We apologize for any delay.\r\n\r\nRegards,\r\n\r\nApril Hodges\r\nThe FOOD Magazine\r\n\r\nThis was received Oct 2011. Still no magazine or refund of $40.00.