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Respected sir/madam,
I am an NRI. I bank with State Bank of India Chengannur, Kerala. I recently visited India and this is my experience. (Part Two/Two). I never thought I would be writing this, so I didn’t note anyone’s name or title.\r\nI am an ex-service man who is drawing a military pension through SBI Chengannur. I had a standing power of attorney authorizing SBI Chengannur to do all things necessary to collect my pension and deposit it into my SB NRO account. Till November 2010 everything went well, and then the pension stopped. In February 2011 while I was on vacation, I went and saw the person in charge of military pensions and explained the situation. After going through the documents it was found that the life certificate was not forwarded to the DPDO and was promised the situation will be corrected. However, I didn’t receive any pension thereafter.\r\n\r\nThis time in March 2012, upon on my enquiry at bank and going back and forth four times in the span of two days between DPDO Pathanamthitta and SBI Chengannur, I found that the life certificate without a pre-receipt was send by SBI Chengannur and DPDO Pathanamthitta send it back asking the bank to re-submit it with a pre-receipt. Up until 2010 the bank had no problem submitting a pre-receipt on my behalf with the power of attorney. Also, all other banks including SBI had no problem in sending these receipts. However, in my case SBI Chengannur had a problem and still I was not able to convince them that they had to send a pre-receipt on my behalf, based on my power of attorney. Since I was not able to convince them of this, I withdrew my power of attorney.\r\n\r\nSince the pension was not collected for two years because of bank negligence / ignorance of their own procedures, I had to complete additional formalities which involved getting an affidavit in a Rupees 50/- bond paper. I tried to get a 50 or 100 or even 500 Rupees bond paper, from Pathanamthitta, Aruanmula, Chengannur, and Adoor but was unsuccessful. That day alone I spent Rupees 4500/- in taxi charges alone. The next day I was able to get a Rupees 100/- bond paper from an attorney through the influence of another person. (Since the Government is going to switch to e-payment for all services, no bond papers are available (in open market)).\r\n\r\nWhen all the formalities were completed my total expense was about Rupees 12700/- (Twelve thousand seven hundred plus) excluding the meals and other expenses and what was left of those two days from the previous ordeal with the bank and an extra day to complete the new formalities at the DPDO.\r\n\r\nWorst of all is, out of my 21 valuable days of vacation three days were spent straightening out the mess created by the negligence / ignorance of their own procedures by State Bank of India Chengannur. What will be your reaction to this?\r\n\r\nThank you.\r\n\r\nGeorge Abraham April 8, 2012
Post by george.abraham
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