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May
25
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I will never buy anything at Sears again
Respected sir/madam,
About a year ago I purchased a stackable washer and dryer set from Sears. According to a contractor who was doing some work at my house, the dryer connection to the outside vent was installed incorrectly using duct tape which dried out and the connection detached resulting in a large rip which caused the dryer to vent hot air and lint into the house.\r\n\r\nI called Sears and first was told I would have to pay for a service call but then told I was still in a period for which there would be no charge. I asked that they make sure the people coming knew what to do and was told all Sears service people were well qualified. I said that was not necessarily true as the first installation was incorrect. Eventually I asked to talk to a supervisor. I was put on hold for a long time and then cut off. I called back - same thing. The third time I was told there was only one supervisor and he or she was busy. I agreed to have their service people come out. To my utter surprise I received two e-mails. The first one gave a date and time range for fixing the dryer and said the charge would be $129. for labour. Parts, if required, would be extra. The second e-mail gave me another date and time with the same charges but it was for my washer - I never even mentioned the washer.\r\n\r\nBy now I was quite frustrated and also surprised that Sears was now saying the charge would be $129. I called and cancelled the two service calls. I had my own contractor do the work. Even canceling necessitated multiple phone calls and waiting on hold.\r\n\r\nI recently purchased a new dishwasher through a small local company - what a difference in terms of service and ease of dealing with them and the price was no higher than that of the so called big competitive stores like Sears.\r\n\r\nAs I said, I\\\\ll never buy anything from Sears again.
Post by Cinacey
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